Refund Policy
Our transparent refund policy ensures fair treatment for all students while maintaining the quality of our film education programs.
Last Updated: August 27, 2025
This refund policy applies to all courses, workshops, and services offered by Mumbai Digital Films Academy.
1. Introduction
At Mumbai Digital Films Academy (MDFA), we are committed to providing exceptional film education experiences. We understand that circumstances may change, and we've developed this refund policy to be fair to both our students and our institution.
This policy outlines the conditions under which refunds may be granted for our courses, workshops, and related services. By enrolling in any MDFA program, you agree to abide by this refund policy.
2. Course Enrollment Cancellation
We offer a structured cancellation policy that varies based on how far in advance you cancel before your course start date.
Regular Courses (12-month, 6-month programs):
| Cancellation Timeline | Refund Amount | Conditions |
|---|---|---|
| 30+ days before course start | 90% of course fee | Administrative fee (10%) retained |
| 15-29 days before course start | 75% of course fee | Materials and processing fees retained |
| 7-14 days before course start | 50% of course fee | Half payment retained as commitment fee |
| less than 7 days before course start | No refund | Most resources already allocated |
| After course commencement | No refund | Course materials and access provided |
Short Workshops & Intensive Programs (1-4 weeks):
| Cancellation Timeline | Refund Amount | Conditions |
|---|---|---|
| 14+ days before workshop start | 100% of workshop fee | Full refund |
| 7-13 days before workshop start | 50% of workshop fee | Half payment retained |
| Less than 7 days before start | No refund | Materials and spot allocated |
Note: All cancellation requests must be submitted in writing to admissions@mdfa.co.in. The cancellation date is determined by when we receive your written request.
3. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
Valid Reasons for Refund Consideration:
- Medical emergencies (with supporting documentation)
- Relocation to another city/country (proof required)
- Serious personal circumstances (case-by-case evaluation)
- Course cancellation by MDFA (full refund provided)
- Dissatisfaction with course quality (after formal complaint process)
Refund Process:
- Submit a written refund request to admissions@mdfa.co.in
- Include your full name, course details, and reason for refund request
- Provide supporting documentation if applicable
- Wait for acknowledgment and processing
- Receive refund via original payment method
Important: Refund eligibility is subject to review by the admissions committee. Submission of a request does not guarantee approval.
4. Non-Refundable Items
The following fees and items are non-refundable under all circumstances:
- Application fee: ₹2,500 (all programs)
- Registration fee: ₹5,000 (dedicated spot reservation)
- Course materials: Once accessed or distributed
- Software licenses: Already provisioned for student use
- Equipment usage fees: For equipment already used
- Special workshop materials: Custom ordered supplies
- Digital resources: Once login credentials provided
Additional Non-Refundable Scenarios:
- Courses abandoned after commencement
- Failure to attend scheduled classes or workshops
- Expulsion due to violation of code of conduct
- Change of mind after course materials accessed
- Discounts or promotional offers are non-transferable and non-refundable
5. Processing Time
We strive to process refunds as quickly as possible. Here's our standard processing timeline:
| Stage | Timeframe | Details |
|---|---|---|
| Request acknowledgment | 1-2 business days | Email confirmation of receipt |
| Request review | 3-5 business days | Evaluation by admissions committee |
| Approval notification | 1 business day | Email confirmation of approval |
| Refund processing | 7-10 business days | Initiation of bank transfer |
| Funds receipt | 3-5 business days | Depending on your bank |
Note: The total processing time from request to funds appearing in your account is typically 10-15 business days, but may take longer during peak periods or if additional information is required.
6. Contact for Refund Requests
For all refund-related inquiries and requests, please contact our admissions team:
Primary Contact:
- Email: admissions@mdfa.co.in
- Phone: +91 9967279290 (Monday to Saturday, 10AM - 6PM IST)
- In-person: Visit our campus during office hours
What to Include in Your Refund Request:
- Full name and contact information
- Course name and start date
- Reason for refund request
- Any supporting documentation
- Preferred refund method
Refund Methods:
- Bank transfer (preferred)
- Original payment method
- Credit note for future courses (optional)
Tip: For faster processing, use the subject line "Refund Request - [Your Name] - [Course Name]" when emailing your request.
7. Policy Changes
Mumbai Digital Films Academy reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
Notification of Changes:
- Major policy changes will be communicated via email to enrolled students
- All changes will be reflected on this page with updated "Last Updated" date
- Historical policy versions available upon request
Grandfather Clause:
Students enrolled in courses before policy changes will be governed by the refund policy in effect at the time of their enrollment, unless the new policy is more favorable to the student.
Important: It is your responsibility to review this refund policy periodically for any changes. Your continued enrollment in our courses constitutes acceptance of any modified terms.
For questions about this refund policy or to request a copy of previous versions, please contact us at legal@mdfa.co.in.